Clients are engaged from the beginning of each project… we are a partner with them - a trusted resource who provides value long term (not a commodity). We involve the client in a unique way. We value teamwork and clients should expect a high level of collaboration.
Our client-centered philosophy and transformational design approach are demonstrated in our everyday work, at every level of our organization…Our clients and partners value how accessible we are to them, and our staff members take part in meeting our lofty goals for client service.
Developing long-term relationships with each of our clients is of utmost importance to us. Today, more than 70% of our projects come from repeat clients. To get to this point, we have had to earn the position of trusted advisor. We build trust over time and develop relationships with the PEOPLE.
Each project benefits from the hands-on involvement of a senior member of our staff, from beginning to end. We’re also accessible.... both to the client and within our internal project management structure. The way we are structured internally means decisions aren’t encumbered by multiple layers of decision makers.